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Automating the Onboarding with Service Management

20 July 202317 August 2023

... Read more
CX Next-Gen: customize conversations

20 June 202317 August 2023

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Enterprise Service Management for every business unit

15 May 202317 August 2023

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The value of Customer Self-Service in the digital era

15 April 202311 August 2023

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Customer experience is conversational

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• 18 May 20216 September 2021 • Blog

Customer Service between Virtual and Human: revolutionizing customer experience

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• 28 April 202120 July 2021 • Blog

The new KPIs for a Service Desk based on Artificial Intelligence

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• 10 March 202120 July 2021 • Blog

Service Desk for Smart working: how to work from home without problems

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• 9 February 202119 July 2021 • Blog

2021 IT Service Management Trends

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• 19 January 202118 May 2021 • Blog

Chatbot for Insurance Companies: all the advantages of this channel

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• 3 November 202018 May 2021 • Blog

Chatbots and other popular channels for interacting with companies

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• 19 October 20202 April 2021 • Blog

Service Desk costs optimization

...

• 24 September 202024 March 2021 • Blog

Chatbot for WhatsApp and Microsoft Teams: Automate the support!

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• 22 February 202022 February 2021 • Blog

Chatbot in automotive sector: it transforms purchase or rental experience

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• 9 July 20195 February 2021 • Blog

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Pat renews its ISO 9001:2015 quality certification

10 March 2026

Synergy and integration in Service, Asset & Facility Management

7 January 2026

PAT has achieved ISO 27001:2022 certification

13 May 2025

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Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer expectation Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale Interazione multicanale investment ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants Visrtual Assistant

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.