Skip to content

Solutions

SOLUTIONS FOR:

Service Management

Virtual Customer Assistant

Customer Care

Sales

Marketing and Communication

Social Collaboration

Human Resources

SOLUTIONS APPLICATION AREAS

IT Service Management

Customer Service Management

Facility Service Management

HR Service Management

Business Service Management

Customer Engagement

Customer Experience

Customer Relationship Management

Sales Force Automation

Data Analysis Management

Marketing Automation

Performance Management
Products

Platform for your Service Strategy

CRM Multichannel experience

Multichannel interaction framework
Blog
Company

ABOUT PAT GROUP

About Us

Contacts and Local Offices

Careers

Become a Partner

WHY PAT?

Case Studies

Downloads
CONTACT US
SUPPORT

Search for:

IT
EN

Automating the Onboarding with Service Management

20 July 202317 August 2023

... Read more
CX Next-Gen: customize conversations

20 June 202317 August 2023

... Read more
Enterprise Service Management for every business unit

15 May 202317 August 2023

... Read more
The value of Customer Self-Service in the digital era

15 April 202311 August 2023

... Read more

Speech Bot and Customer Service: automatic conversational CX

...

by Stefania Bosa

• 15 April 20222 August 2022 • Blog

Digital Customer Care: new company-customer relationships for Telco

...

by Stefania Bosa

• 16 March 20222 August 2022 • Blog

What is First Contact Resolution and how is it measured?

...

by Stefania Bosa

• 15 February 202216 February 2022 • Blog

Measuring XLA in IT Service Management

...

by Stefania Bosa

• 19 January 202215 February 2022 • Blog

TOP trend for Service Management in 2022

...

by Stefania Bosa

• 13 December 20215 January 2022 • Blog

Reinforce Customer Service thanks to AI

...

by Stefania Bosa

• 22 November 20214 January 2022 • Blog

The objectives of Demand Management in the IT services strategy

...

by Stefania Bosa

• 18 October 20214 January 2022 • Blog

Proactive Customer Service: the ability to predict customer requests

...

by Stefania Bosa

• 15 September 20214 January 2022 • Blog

Machine Learning, the engine of intelligent Customer Service

...

by Stefania Bosa

• 19 July 20214 January 2022 • Blog

Are you best measuring service desk metrics?

...

by Stefania Bosa

• 17 June 202115 November 2021 • Blog

Posts navigation

Cerca

Search for:

Tags

Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale interaction Interazione multicanale investment ISO 9001: 2015 ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants

Tags

Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale interaction Interazione multicanale investment ISO 9001: 2015 ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants

Pat srl a socio unico
Società del Gruppo Zucchetti

TREVISO – HEADQUARTER
Via San Gaetano, 113 – 31044 Montebelluna (TV)
Tel: (+39) 0423 600 531

MILANO
Via Thaon di Revel, 21 20159 Milano
Tel: (+39) 02 607 49 200

FIRENZE
Via dei Ceramisti, 38 50055 Lastra a Signa (FI)
Tel: (+39) 02 607 49 200

MADRID
C/Calendula 93 28109 Madrid
Tel: (+34) 917 902 490

P. IVA e C.F.: 02378410266

Privacy Policy
Cookie Policy
Whistleblowing
Disclaimer
Certificati

Copyright © 2024 Pat Infinite Solutions

Request demo Engagent

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Request demo Infinitecrm

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Request demo HelpdeskAdvanced

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Request demo Teammee

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Request demo BrainInteractive

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Contact request - Become a Partner

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Country (required)

Address (required)
City (required)

Turnover
No. of employees

Foreign market YesNo

Request

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Download brochure Corporate

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Download brochure HelpdeskAdvanced

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Download brochure InfiniteCrm

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Download brochure Teammee

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Download brochure BrainInteractive

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

Download brochure Engagent

Name (required)
Surname (required)
Company (required)
Business Email (required)
Phone (required)

Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

b) For marketing and profiling activities which may make use of business intelligence or CRM software;

Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.