1. Onboarding as a strategic process for the company?
2. Onboarding as an interdepartmental process: from HR to IT
3. Manage the Onboarding with a Service Management solution. HelpdeskAdvanced in action.
Employee Onboarding, which can literally be translated as "employee start-up", refers to all the best practices that nowadays are considered crucial to be able to welcome in the best way new employees within a company.
The development of a functional business onboarding plan is not easy. To carry out this, the organization has to provide everything required to properly start the onboard of the new resource, from contractual side to the tools to be configured, assignation of assets to the sharing of internal procedures.
Moreover, one of the tasks of those who hire the new talents is to transmit all the necessary expertise to start operating successfully, feeling themselves a part and parcel of the group and the company culture.
The secret to creating a positive working environment and reducing the turnover rate, so as to ensure benefits for both the company and the employee, is to actively involve the new employee from the first day of work.
Certainly, every mentioned aspect must be necessarily customized according to the new resource's business department and profile.
Onboarding as a strategic process for the company?
So, briefly, what is Onboarding? With Onboarding it is a set of procedures, activities, services and initiatives done by the company in order to guide efficiently the entry of a new employee.
Such a fundamental procedure cannot and must not be left to chance but have to be carefully planned in every type of company, regardless of the number of employees working within it.
Why is onboarding a highly strategic process? First of all, its smooth operation can lead to a substantial reduction in costs. Traditional selection processes are very expensive because they often require the use of multiple resources.
However, the onboarding of new employees is not often managed properly. As mentioned in this report by Kronos: 76% of HR Leaders say that Onboarding practices are "under-used" in their company.
It is also recorded that 36% of Human Resources professionals point out the lack of proper technology as the main reason for the inability to automate and organize the Onboarding phase.
Onboarding as an interdepartmental process: from HR to IT
When it comes to the entry of a new employee and the involvement of the employees, the human factor is undoubtedly fundamental and primarily involves the Human Resources department. However, there are activities and tasks that must necessarily be delegated to the IT or the Information Systems department to reduce the number of errors and omissions.
The Onboarding is an interdepartmental process that activates, at different times, requests for services or company equipment involving different offices (HR, Facilities, IT, Administration, etc.).
How many and what requests can IT receive for the onboarding of new employees? Many! Depending on the tasks that this resource will be in charge of within the organization, different types of requests must be activated. Let’s see some of the most common cases:
- a pc, laptop or mobile purchase and setup;
- software and applications installation;
- access to networks or VPNs.
If this type of process is not properly orchestrated through the use of a specific tool, even the entry of a new colleague in the IT department can turn into a cumbersome and inefficient procedure.
Manage the Onboarding with a Service Management solution. HelpdeskAdvanced in action.
The employee's onboarding process, if not well managed, can be complicated and time-consuming. A Service Management solution is able to coordinate these procedures by streamlining and automating the service requests.
In this way, the different departments involved can easily configure digital workflows and manage several events and tasks for the Onboarding, all in one centralized platform. Pat’s Service Management solution, HelpdeskAdvanced, has Onboarding capabilities thanks to its Portal and Service Catalog.
With our product you can automate and design business processes such as Onboarding, Offboarding, transfers, permits and much more. Through these features, productivity across the enterprise is greatly improved by providing a fast and highly efficient service.
By using the Portal and the Service Catalog, the HR manager can activate information about the new employee and the equipment assigned. This will trigger a series of specific requests to the managers of the other departments involved: the IT Asset supply, the identification badges, the documentation to access, the network or VPN to access, …
Therefore HelpdeskAdvanced for the Onboarding supports coordinating the automated requests process to which are associated specific SLAs to be respected for a correct evasion.
Through HelpdeskAdvanced's Onboarding feature, you will get the following advantages:
- Connect employees and align the departments involved in the orchestration of Onboarding activities
- Activate tailored processes for employee's profile and role
- Speed up the services and assets supply that will be allocated to the new resource
- Improve employee satisfaction by enabling the Service Catalog to request new services or activate practices
- Increase business productivity in HR, IT and other departments by automating interdepartmental processes