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Chatbot: Strategic innovation in Customer Service
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Service Management for Insurance IT Services
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Speech Bot and Customer Service: automatic conversational CX
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Digital Customer Care: new company-customer relationships for Telco
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What is First Contact Resolution and how is it measured?
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Measuring XLA in IT Service Management
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TOP trend for Service Management in 2022
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Reinforce Customer Service thanks to AI
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The objectives of Demand Management in the IT services strategy
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