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What is First Contact Resolution and how is it measured?

15 February 202216 February 2022

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Measuring XLA in IT Service Management

19 January 202215 February 2022

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TOP trend for Service Management in 2022

13 December 20215 January 2022

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Reinforce Customer Service thanks to AI

22 November 20214 January 2022

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The objectives of Demand Management in the IT services strategy

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by Stefania Bosa

• 18 October 20214 January 2022 • Blog

Proactive Customer Service: the ability to predict customer requests

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by Stefania Bosa

• 15 September 20214 January 2022 • Blog

Machine Learning, the engine of intelligent Customer Service

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by Stefania Bosa

• 19 July 20214 January 2022 • Blog

Are you best measuring service desk metrics?

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by Stefania Bosa

• 17 June 202115 November 2021 • Blog

Customer experience is conversational

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• 18 May 20216 September 2021 • Blog

Customer Service between Virtual and Human: revolutionizing customer experience

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• 28 April 202120 July 2021 • Blog

The new KPIs for a Service Desk based on Artificial Intelligence

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• 10 March 202120 July 2021 • Blog

Service Desk for Smart working: how to work from home without problems

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• 9 February 202119 July 2021 • Blog

2021 IT Service Management Trends

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• 19 January 202118 May 2021 • Blog

Enterprise Service Management: service delivery for any business area

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• 7 December 202016 April 2021 • Blog

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Cattel optimizes Customer Service with Pat’s CRM solution

21 February 2022

Pat celebrates 30 years!

3 February 2022

Pat acquires Tecnoteca, leader in Open Source ITSM solutions

18 January 2022

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Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale interaction Interazione multicanale investment ISO 9001: 2015 ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.