Chatbot for WhatsApp and Microsoft Teams: Automate the support!
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Chatbot in automotive sector: it transforms purchase or rental experience
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Service Desk: key element of business digitization
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Main parameters to measure the CX
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5 ways to improve the service desk and satisfy the users
The Users’s expectations and opinions are really significant in the modern concept of Service Desk. Their experience is the most critical aspect for a successful Service management. And not only ...
Anticipating the customer’s needs: the proactiveness that improves the services
Anticipating the customer’s needs is a fundamental strategy for the Customer Service’s activities, and a real opportunity for the company to set long-lasting and confident relationships with satisfied customers. “81% ...
From the first contact each interaction is an opportunity for the company
The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Explore data of customer habits and behaviors to ensure value to your service offerings
Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
Customer Service’s value generates customer satisfaction. Trend 2017
Investing on customer service’s value and introducing new channels of interaction generates customer satisfaction increasing their trust and loyalty. Consumer will dictate how the customer service will evolve: their behaviors, ...
The future directions of the service desk – part 2
What future directions will Service Desk drive? Last week we discussed the above after having reviewed the first four trends that experts of the Service Desk Institute, Howard Kendall and Daniel ...