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  • What is First Contact Resolution and how is it measured?

    15 February 202216 February 2022
    ... Read more
  • Measuring XLA in IT Service Management

    19 January 202215 February 2022
    ... Read more
  • TOP trend for Service Management in 2022

    13 December 20215 January 2022
    ... Read more
  • Reinforce Customer Service thanks to AI

    22 November 20214 January 2022
    ... Read more
The objectives of Demand Management in the IT services strategy

The objectives of Demand Management in the IT services strategy

...
by Stefania Bosa
• 18 October 20214 January 2022 • Blog
Proactive Customer Service: the ability to predict customer requests

Proactive Customer Service: the ability to predict customer requests

...
by Stefania Bosa
• 15 September 20214 January 2022 • Blog
Machine Learning, the engine of intelligent Customer Service

Machine Learning, the engine of intelligent Customer Service

...
by Stefania Bosa
• 19 July 20214 January 2022 • Blog
Are you best measuring service desk metrics?

Are you best measuring service desk metrics?

...
by Stefania Bosa
• 17 June 202115 November 2021 • Blog
Customer experience is conversational

Customer experience is conversational

...
by Silvia Beda
• 18 May 20216 September 2021 • Blog
Customer Service between Virtual and Human: revolutionizing customer experience

Customer Service between Virtual and Human: revolutionizing customer experience

...
by Silvia Beda
• 28 April 202120 July 2021 • Blog
The new KPIs for a Service Desk based on Artificial Intelligence

The new KPIs for a Service Desk based on Artificial Intelligence

...
by Silvia Beda
• 10 March 202120 July 2021 • Blog
Service Desk for Smart working: how to work from home without problems

Service Desk for Smart working: how to work from home without problems

...
by Silvia Beda
• 9 February 202119 July 2021 • Blog
2021 IT Service Management Trends

2021 IT Service Management Trends

...
by Silvia Beda
• 19 January 202118 May 2021 • Blog
Enterprise Service Management: service delivery for any business area

Enterprise Service Management: service delivery for any business area

...
by Silvia Beda
• 7 December 202016 April 2021 • Blog

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Cattel optimizes Customer Service with Pat’s CRM solution

21 February 2022

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18 January 2022

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Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale interaction Interazione multicanale investment ISO 9001: 2015 ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants

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      Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

      Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

      SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

      a) To fulfil your request for information about our products and services;

      b) For marketing and profiling activities which may make use of business intelligence or CRM software;

      Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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        Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

        Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

        SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

        a) To fulfil your request for information about our products and services;

        b) For marketing and profiling activities which may make use of business intelligence or CRM software;

        Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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          Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

          Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

          SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

          a) To fulfil your request for information about our products and services;

          b) For marketing and profiling activities which may make use of business intelligence or CRM software;

          Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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            Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

            Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

            SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

            a) To fulfil your request for information about our products and services;

            b) For marketing and profiling activities which may make use of business intelligence or CRM software;

            Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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              Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

              Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

              SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

              a) To fulfil your request for information about our products and services;

              b) For marketing and profiling activities which may make use of business intelligence or CRM software;

              Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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                Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                a) To fulfil your request for information about our products and services;

                b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                Download brochure HelpdeskAdvanced






                  Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                  Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                  SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                  a) To fulfil your request for information about our products and services;

                  b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                  Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                  Download brochure InfiniteCrm






                    Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                    Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                    SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                    a) To fulfil your request for information about our products and services;

                    b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                    Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                    Download brochure Teammee






                      Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                      Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                      SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                      a) To fulfil your request for information about our products and services;

                      b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                      Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                      Download brochure BrainInteractive






                        Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                        Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                        SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                        a) To fulfil your request for information about our products and services;

                        b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                        Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                        Download brochure Engagent






                          Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                          Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                          SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                          a) To fulfil your request for information about our products and services;

                          b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                          Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.