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ITIL the framework on which ITSM systems are based

19 July 20224 August 2022

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Chatbot: Strategic innovation in Customer Service

6 June 20224 August 2022

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Service Management for Insurance IT Services

18 May 20223 August 2022

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Speech Bot and Customer Service: automatic conversational CX

15 April 20222 August 2022

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Digital Customer Care: new company-customer relationships for Telco

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by Stefania Bosa

• 16 March 20222 August 2022 • Blog

What is First Contact Resolution and how is it measured?

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by Stefania Bosa

• 15 February 202216 February 2022 • Blog

Measuring XLA in IT Service Management

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by Stefania Bosa

• 19 January 202215 February 2022 • Blog

TOP trend for Service Management in 2022

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by Stefania Bosa

• 13 December 20215 January 2022 • Blog

Reinforce Customer Service thanks to AI

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by Stefania Bosa

• 22 November 20214 January 2022 • Blog

The objectives of Demand Management in the IT services strategy

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by Stefania Bosa

• 18 October 20214 January 2022 • Blog

Proactive Customer Service: the ability to predict customer requests

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by Stefania Bosa

• 15 September 20214 January 2022 • Blog

Machine Learning, the engine of intelligent Customer Service

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by Stefania Bosa

• 19 July 20214 January 2022 • Blog

Are you best measuring service desk metrics?

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by Stefania Bosa

• 17 June 202115 November 2021 • Blog

Customer experience is conversational

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• 18 May 20216 September 2021 • Blog

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Industria Felix Award: Pat among the 203 most competitive and reliable companies in Italy

28 November 2022

The innovation of EOLO’s Customer Service: multi-channel and proactivity at the service of customers

20 October 2022

HDI Assicurazioni digitizes Service Management processes at corporate level with HDA

30 September 2022

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Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale interaction Interazione multicanale investment ISO 9001: 2015 ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants

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Artificial Intelligence assistance assistenza clienti Case Studies Certification Chabot Chatbot conference ConfProfessioni Congress CRM Customer Experience customer interaction Customer Service dem dialog Direct Interaction email marketing event factors future Intelligenza Artificiale interaction Interazione multicanale investment ISO 9001: 2015 ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events Patrizio Bof professionals Report Assintel Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

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a) To fulfil your request for information about our products and services;

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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Sign me up for the newsletter YesNo

a) To fulfil your request for information about our products and services;

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.