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  • Chatbot for WhatsApp and Microsoft Teams: Automate the support!

    22 February 202022 February 2021
    ... Read more
  • Chatbot in automotive sector: it transforms purchase or rental experience

    9 July 20195 February 2021
    ... Read more
  • Service Desk: key element of business digitization

    16 May 20195 February 2021
    ... Read more
  • Main parameters to measure the CX

    16 April 20195 February 2021
    ... Read more
5 ways to improve the service desk and satisfy the users

5 ways to improve the service desk and satisfy the users

The Users’s expectations and opinions are really significant in the modern concept of Service Desk. Their experience is the most critical aspect for a successful Service management. And not only ...
Silvia Camugliaby Silvia Camuglia
• 13 December 20178 January 2018 • Blog
Anticipating the customer’s needs: the proactiveness that improves the services

Anticipating the customer’s needs: the proactiveness that improves the services

Anticipating the customer’s needs is a fundamental strategy for the Customer Service’s activities, and a real opportunity for the company to set long-lasting and confident relationships with satisfied customers. “81% ...
Silvia Bedaby Silvia Beda
• 30 May 201714 June 2017 • Blog
From the first contact each interaction is an opportunity for the company

From the first contact each interaction is an opportunity for the company

The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Silvia Bedaby Silvia Beda
• 4 May 201728 June 2017 • Blog
Explore data of customer habits and behaviors to ensure value to your service offerings

Explore data of customer habits and behaviors to ensure value to your service offerings

Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
Silvia Bedaby Silvia Beda
• 4 April 20173 April 2017 • Blog
Customer Service’s value generates customer satisfaction. Trend 2017

Customer Service’s value generates customer satisfaction. Trend 2017

Investing on customer service’s value and introducing new channels of interaction generates customer satisfaction increasing their trust and loyalty. Consumer will dictate how the customer service will evolve: their behaviors, ...
Silvia Bedaby Silvia Beda
• 1 March 201710 March 2017 • Blog
The future directions of the service desk – part 2

The future directions of the service desk – part 2

What future directions will Service Desk drive? Last week we discussed the above after having reviewed the first four trends that experts of the Service Desk Institute, Howard Kendall and Daniel ...
Silvia Bedaby Silvia Beda
• 15 February 201710 March 2017 • Blog
The future directions of the service desk – part 1

The future directions of the service desk – part 1

What about the future Service Desk? In the coming years we will experience some important changes in Service Desk management reflecting social changes that are taking place globally. Howard Kendall ...
Silvia Bedaby Silvia Beda
• 8 February 201710 March 2017 • Blog
2017 Technology Overview: Live Chat, ChatBot, ChatOps

2017 Technology Overview: Live Chat, ChatBot, ChatOps

Chats, in all its forms, is the single technology that will play a significant role in 2017. As also supported by a report of the Wall Street Journal, instant messaging ...
Silvia Bedaby Silvia Beda
• 21 January 201731 October 2019 • Blog
The Key indicators for a CRM System

The Key indicators for a CRM System

The CRM is a tool that must be fully used in the company: is first a centralized storage of information of multiple departments, from sales to marketing, but also is ...
Silvia Bedaby Silvia Beda
• 14 December 201610 March 2017 • Blog
4 ways to increase Customer Satisfaction

4 ways to increase Customer Satisfaction

How to increase Customer Satisfaction? A topic that is common is the Customer Experience linked to new digital attitudes of customers. But which are the factors that really affect the ...
Silvia Bedaby Silvia Beda
• 7 December 201610 March 2017 • Blog

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      Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

      Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

      SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

      a) To fulfil your request for information about our products and services;

      b) For marketing and profiling activities which may make use of business intelligence or CRM software;

      Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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        Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

        Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

        SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

        a) To fulfil your request for information about our products and services;

        b) For marketing and profiling activities which may make use of business intelligence or CRM software;

        Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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          Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

          Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

          SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

          a) To fulfil your request for information about our products and services;

          b) For marketing and profiling activities which may make use of business intelligence or CRM software;

          Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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            Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

            Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

            SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

            a) To fulfil your request for information about our products and services;

            b) For marketing and profiling activities which may make use of business intelligence or CRM software;

            Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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              Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

              Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

              SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

              a) To fulfil your request for information about our products and services;

              b) For marketing and profiling activities which may make use of business intelligence or CRM software;

              Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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                Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                a) To fulfil your request for information about our products and services;

                b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                Download brochure HelpdeskAdvanced






                  Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                  Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                  SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                  a) To fulfil your request for information about our products and services;

                  b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                  Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                  Download brochure InfiniteCrm






                    Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                    Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                    SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                    a) To fulfil your request for information about our products and services;

                    b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                    Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                    Download brochure Teammee






                      Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                      Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                      SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                      a) To fulfil your request for information about our products and services;

                      b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                      Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                      Download brochure BrainInteractive






                        Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                        Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                        SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                        a) To fulfil your request for information about our products and services;

                        b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                        Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

                        Download brochure Engagent






                          Read Privacy Policy pursuant to Article 13 of Italian degree 2016/679

                          Data processing: I hereby give consent for my personal details to be used for the purpose of requesting information relating to the products of Pat Group

                          SiProfiling: I hereby give consent for my personal details to be used for marketing and commercial profiling purposes

                          a) To fulfil your request for information about our products and services;

                          b) For marketing and profiling activities which may make use of business intelligence or CRM software;

                          Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.