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TOP trend for Service Management in 2022

13 December 20215 January 2022

... Read more
Reinforce Customer Service thanks to AI

22 November 20214 January 2022

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The objectives of Demand Management in the IT services strategy

18 October 20214 January 2022

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Proactive Customer Service: the ability to predict customer requests

15 September 20214 January 2022

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Machine Learning, the engine of intelligent Customer Service

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by Stefania Bosa

• 19 July 20214 January 2022 • Blog

Are you best measuring service desk metrics?

...

by Stefania Bosa

• 17 June 202115 November 2021 • Blog

Customer experience is conversational

...

by Chiara Casagrande

• 18 May 20216 September 2021 • Blog

Customer Service between Virtual and Human: revolutionizing customer experience

...

by Chiara Casagrande

• 28 April 202120 July 2021 • Blog

The new KPIs for a Service Desk based on Artificial Intelligence

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by Chiara Casagrande

• 10 March 202120 July 2021 • Blog

Service Desk for Smart working: how to work from home without problems

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by Chiara Casagrande

• 9 February 202119 July 2021 • Blog

2021 IT Service Management Trends

...

• 19 January 202118 May 2021 • Blog

Enterprise Service Management: service delivery for any business area

...

• 7 December 202016 April 2021 • Blog

Chatbot for Insurance Companies: all the advantages of this channel

...

• 3 November 202018 May 2021 • Blog

Chatbots and other popular channels for interacting with companies

...

• 19 October 20202 April 2021 • Blog

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Pat acquires Tecnoteca, leader in Open Source ITSM solutions

18 January 2022

Pat renews the Quality Certification

10 January 2022

La tecnologia di Pat concorre al Premio CMMC 2021, categoria Customer Experience

5 October 2021

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Artificial Intelligence Asset assistance assistenza clienti Case Studies Catalogo Servizi Certification Chabot Chatbot CRM Customer expectation Customer Experience Customer Service dem dialog Direct Interaction email marketing event factors future Habits Intelligenza Artificiale investment ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events proactivity professionals Report Assintel retention Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants Visrtual Assistant

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Artificial Intelligence Asset assistance assistenza clienti Case Studies Catalogo Servizi Certification Chabot Chatbot CRM Customer expectation Customer Experience Customer Service dem dialog Direct Interaction email marketing event factors future Habits Intelligenza Artificiale investment ITIL IT Service Management it specialist KPI Machine Learning marketing automation marketing campaign newsletter Pat Events proactivity professionals Report Assintel retention Satisfaction self-service Service Desk Umana group User Experience value Virtual Customer Assistant Virtual Customer Assistants Visrtual Assistant

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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a) To fulfil your request for information about our products and services;

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.

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a) To fulfil your request for information about our products and services;

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Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information. However details collected for the reasons described in point b) are provided entirely at your discretion and failure to provide these details will not prevent us from providing the information as described in point a). Your details will be processed exclusively by internal personnel, passed on solely to authorised personnel and will not be shared or otherwise distributed. For any details collected you may exercise your rights as per article 7 of Legislative Decree 196/2003 by writing directly to the Party responsible for processing the details: PAT S.r.l. Via San Gaetano, 113, 31044 Montebelluna (TV) ITALY addressed to the office appointed for the processing of personal details.