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Customer experience is conversational

18 May 20216 September 2021

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Customer Service between Virtual and Human: revolutionizing customer experience

28 April 202120 July 2021

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The new KPIs for a Service Desk based on Artificial Intelligence

10 March 202120 July 2021

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Service Desk for Smart working: how to work from home without problems

9 February 202119 July 2021

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2021 IT Service Management Trends

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• 19 January 202118 May 2021 • Blog

Enterprise Service Management: service delivery for any business area

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• 7 December 202016 April 2021 • Blog

Chatbot for Insurance Companies: all the advantages of this channel

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• 3 November 202018 May 2021 • Blog

Chatbots and other popular channels for interacting with companies

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• 19 October 20202 April 2021 • Blog

Service Desk costs optimization

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• 24 September 202024 March 2021 • Blog

Employee Onboarding: automating and speeding up processes from HR to IT

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• 19 March 202010 March 2021 • Blog

Chatbot for WhatsApp and Microsoft Teams: Automate the support!

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• 22 February 202022 February 2021 • Blog

Chatbot in automotive sector: it transforms purchase or rental experience

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• 9 July 20195 February 2021 • Blog

Service Desk: key element of business digitization

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• 16 May 20195 February 2021 • Blog

Main parameters to measure the CX

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• 16 April 20195 February 2021 • Blog

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La tecnologia di Pat concorre al Premio CMMC 2021, categoria Customer Experience

5 October 2021

Infinite University: turn your passion for the ICT field into your job

13 July 2021

New advanced methods of communication with Imagicle in Zucchetti group

11 June 2021

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