Customer Relationship Management

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Customer Relationship Management, or simply CRM, manages customer relationships throughout the entire life cycle, starting from the initial contact with leads to their transformation into loyal customers.

Incorporating a Customer Relationship Management strategy into your company means more than simply choosing a data collection tool. Above all, it means thinking about placing the customer at the centre of your corporate vision. Grow your company and your business around a “customer-centric” vision. Improve corporate communication both internally and externally, simplify your sales team’s operations, optimise and speed up the processes of managing contacts and every new opportunity.

For your Customer Relationship Management

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    Use InfiniteCRM to provide your sales and marketing teams with an effective and simple tool for implementing business strategies, increasing sales opportunities and winning more loyalty from your consumers.

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If you use InfiniteCrm for Customer Relationship Management:

YOU COLLECT MORE INFORMATION

Manage the relationships with your customers and analyse their needs.

YOU IMPROVE COMMUNICATION

Develop personalised content and services for each contact.

YOU AUTOMATE PROCESSES

Automate your sales and marketing processes.

YOU BECOME PROACTIVE

Anticipate the desires of your target market.

YOU INCREASE BUSINESS

Increase business opportunities.

YOU INCREASE CUSTOMER LOYALTY

Increase customer retention.

What do you need for your Customer Relationship Management?

Choose the functionality you would like to explore further

  • ACCOUNT MANAGEMENT

    Manage information on customers and prospects, the assets to be developed for creating new business opportunities.

  • ASSET AND CONTRACT MANAGEMENT

    Correct management of contracts agreed with customers, for the purpose of managing projects effectively and professionally.

  • KNOWLEDGE BASE

    Organisation of a database that enables immediate access to information for the resolution of problems.

  • LIVE CHAT SUPPORT

    Dialogue and instant help for online users, for the purpose of faster information collection and request resolution.

  • OPPORTUNITY MANAGEMENT

    Identify and view all procedures for managing business dealings that support the sales force.

  • ORDERS MANAGEMENT

    Optimise commercial management of orders in the customer relationship life cycle, for the purpose of increasing sales.

  • SALES REPORT

    Analyse and draw reports on commercial activities to measure sales team performance levels and improve efficacy.

  • SUPPORT ANALYSIS

    Monitoring and control of performance in customer service provision, for the purpose of improving quality.

  • TICKETING MANAGEMENT

    Management of customer assistance and support activities designed to respond to customers’ requests and problems.