Customer Engagement

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It is increasingly the case that many consumers’ first interactions with a brand take place online. This is why the online experience must be coherent, but above all engaging and exciting. Engagement means involving your online users, providing the basis on which to develop your most important business opportunities, and creating strong and enduring “bonds” of loyalty. You can increase engagement through in-depth knowledge of your customers and online users, through direct and personalised interaction and by offering services that meet their needs.

For your Customer Engagement

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    discover Engagent

    Use Engagent to dialogue online with users and customers in real time, one-to-one and across multiple channels, engaging them according to your interpretation and “reading” of their browsing behaviour on the site.

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If you use Engagent for Customer Engagement:

YOU COLLECT MORE INFORMATION

Get to know the people who visit your site.

YOU INCREASE LOYALTY

Create meaningful and personalised experiences.

YOU INCREASE BUSINESS

Use interaction data to optimise and accelerate growth.

YOU IMPROVE COMMUNICATION

Measure and understand the value of your customers and their perspectives.

What do you need for your Customer Engagement?

Choose the functionality you would like to explore further

  • CAMPAIGN MANAGEMENT

    Planning and implementation of focused and targeted campaigns for the purpose of creating strategic business opportunities and new sales.

  • LEAD MANAGEMENT

    Organisation and management of marketing activities designed to generate new potential customers through specific campaigns and business strategies.

  • LIVE CHAT SUPPORT

    Dialogue and instant help for online users, for the purpose of faster information collection and the resolving requests.

  • MARKETING PERFORMANCE

    Optimisation of marketing strategies and activities through the visualisation and analysis of results, obtained in order to improve their performance.

  • TICKETING MANAGEMENT

    Management of customer assistance and support activities designed to respond to customers’ requests and problems.