Facility Service Management

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Effectively coordinating physical work spaces, human resources and corporate activities is a key priority.
Identify and implement the best processes for your business so that facilities are sourced and delivered, providing and maintaining service levels that satisfy corporate needs and create a quality working environment, containing management costs.

Facility Service Management enables you to provide and maintain high levels of service: manage and optimise your corporate needs at a high level of quality and efficiency. Manage the types of services your company needs, and streamline the complex processes that support facility services.

For your Facility Service Management

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    discover HelpdeskAdvanced

    With HelpdeskAdvanced, you define Facility Management service flows using the most suitable automated planning and delivery tools.

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If you use HelpdeskAdvanced for Facility Service Management:

YOU SIMPLIFY WORK FLOWS

Plan, design and implement service flows.

YOU HAVE GREATER CONTROL

Plan the right service provision.

YOU MAKE THE MOST OF YOUR TIME

Successfully manage changes to your company’s organisation.

YOU IMPROVE PERFORMANCE

Optimise the operation of company resources.

What do you need for your Facility Service Management?

Choose the functionality you would like to explore further

  • ASSET MANAGEMENT

    Optimise Asset life cycle management, with increased efficiency in service provision to users as a result, offering the ability to view and monitor the whole portfolio of available resources.

  • CHANGE MANAGEMENT

    Deliver a rapid response to Business and IT change requests, aligning services to corporate development and innovation needs, and improving the quality standards of changes.

  • CUSTOMER PORTAL

    Simple and user-friendly, users can benefit from this intuitive portal to request services, consult FAQs, news and the Knowledge Base, and interact in real time.

  • KNOWLEDGE MANAGEMENT

    Better service quality and user satisfaction, and reduced management costs made possible through access to reliable and up-to-date information on service management.

  • PROJECT & RESOURCE MANAGEMENT

    Management of projects using Gantt charts in which single tasks and sub-tasks are associated with relevant resources, to optimise operations and plan the progression of processes managed.

  • REPORTING & ANALYSIS

    Monitoring of all key information to measure service performance, and to evaluate IT governance operations and quality levels through the analysis of important indicators.

  • SERVICE CATALOG

    Intuitive mapping of the available Services. Respond to users’ demands in terms of speed, availability and immediacy, and to the necessity for IT to optimise and streamline service provision.

  • SERVICE LEVEL MANAGEMENT

    Guaranteed achievement of measurable, agreed objectives in service provision. Maintenance of pre-established levels improves relationships and communication with users.