Investing on customer service’s value and introducing new channels of interaction generates customer satisfaction increasing their trust and loyalty. Consumer will dictate how the customer service will evolve: their behaviors, ...
What future directions will Service Desk drive? Last week we discussed the above after having reviewed the first four trends that experts of the Service Desk Institute, Howard Kendall and Daniel ...
What about the future Service Desk? In the coming years we will experience some important changes in Service Desk management reflecting social changes that are taking place globally. Howard Kendall ...
Chats, in all its forms, is the single technology that will play a significant role in 2017. As also supported by a report of the Wall Street Journal, instant messaging ...
The CRM is a tool that must be fully used in the company: is first a centralized storage of information of multiple departments, from sales to marketing, but also is ...
How to increase Customer Satisfaction? A topic that is common is the Customer Experience linked to new digital attitudes of customers. But which are the factors that really affect the ...
The annual Assintel Report does an analysis of the investment priorities of enterprises in information technologies taking a picture of current trends and predicting the behavior of IT companies for ...
In a dynamic and highly fragmented context as the digital world, it is very difficult for companies to know how to reply properly to the needs of their customers and ...
The chat systems today are channels often available in the websites and used more and more by people who browse the web. The chat seems to be certainly one of ...
The relation Customer – Brand is no longer measured solely with quantitative metrics: today it is the lived experience that makes a difference in the relationship and customer loyalty. So ...
