You are the center
You are the center – An event arranged and promoted by Zucchetti For over 40 years, Zucchetti Group, together with its Business Partners, has placed Customers at the center of ...
Event “CX+AI=V” – Every innovation is a journey, whose destination is the future
April 5th Event CX+AI=V – Every innovation is a journey, whose destination is the future. Entrepreneurs, Managers of digital transformation and big organizations will confront themselves, sharing experiences and ideas ...
Pat Group sponsor the Customer Experience conference – “CX2020”
Milan – October 18, 2018 Pat Group will sponsor the second edition of the Customer Experience conference – “CX2020”, organized by Cmi Customer Management Insights The conference on ...
Event on after-sales services and the future of enterprises – Vicenza, 12th April 2018
On 12th April 2018, at 17,30 at Adacta in Vicenza will be held the free entry event: AFTER-SALES SERVICES – Effects of digital transformation and customer service tools Mr. Patrizio ...
5 ways to improve the service desk and satisfy the users
The Users’s expectations and opinions are really significant in the modern concept of Service Desk. Their experience is the most critical aspect for a successful Service management. And not only ...
PAT has been sponsor of the Event “Customer Experience 2020”
The event Customer Experience 2020 were organized by CMI Customer Management Insights and took place in Milan the 12nd October, and was focused of the constant evolution of the Customer ...
From the first contact each interaction is an opportunity for the company
The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Explore data of customer habits and behaviors to ensure value to your service offerings
Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
4 ways to increase Customer Satisfaction
How to increase Customer Satisfaction? A topic that is common is the Customer Experience linked to new digital attitudes of customers. But which are the factors that really affect the ...
IT investments for business transformation
The annual Assintel Report does an analysis of the investment priorities of enterprises in information technologies taking a picture of current trends and predicting the behavior of IT companies for ...