The event Customer Experience 2020 were organized by CMI Customer Management Insights and took place in Milan the 12nd October, and was focused of the constant evolution of the Customer Experience.
Il Pat Group has been one of the protagonist in this event, that has included several speeches by the main players in the customer experience market that were classified in 4 different areas:
- Customer Experience and digital future,
- Cloud and Customer Service,
- CRM and relational marketing,
- BOT and artificial intelligence
The event will also speak about the predictions about the relation between company and customer.
For these reasons, Pat Group decided to participate as Gold Sponsor, to explain his strategies and technologies that have an impact on the Customer Experience.
Pat also has prepared a speech called “The proactive and multichannel Customer Support: the efficiency of the interaction with a BOT and the self-care” bringing our strategic and technologic experience.