Anticipating the customer’s needs is a fundamental strategy for the Customer Service’s activities, and a real opportunity for the company to set long-lasting and confident relationships with satisfied customers. “81% ...
The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
Investing on customer service’s value and introducing new channels of interaction generates customer satisfaction increasing their trust and loyalty. Consumer will dictate how the customer service will evolve: their behaviors, ...
Chats, in all its forms, is the single technology that will play a significant role in 2017. As also supported by a report of the Wall Street Journal, instant messaging ...
The chat systems today are channels often available in the websites and used more and more by people who browse the web. The chat seems to be certainly one of ...
Starting today, Monday October 3, our Customer Portal is live! The new portal will enable access to Pat services, and add a new channel of communications and interacting with our ...
Customer satisfaction is the priority of every company and organization that operates in the context of current markets and, quoting Kotler, the satisfaction refers to “the state of mind of ...
