The Pat Group is taking part in the CEBIT festival in Hannover

11 – 15 June 2018

CEBIT – Europe’s Business Festival for Innovation and Digitization

Digitization is changing the world we live in and influencing our economies, politics, society and culture, as well as the way we live and do business.
The Europe’s Business Festival for Innovation and Digitization, opening on 11 June and taking place until 18 June in Hannover, will be dealing with such essential issues.

No way the Pat Group is missing it!

12-15 June you can find us and our products at the ZUCCHETTI stand (STAND E06), located in HALL17.

At our stand you will find our software solutions for different areas, such as:


  • Service management – with our HELPDESKADVANCED (HDA).
    Our Service Desk solution HDA is an ITIL v3 compliant tool operating at the highest quality standards and based on business process automation to manage all areas of your IT governance, in order to achieve your company’s goals in the most efficient way possible.


  • Customer interaction – with ENGAGENT, a Customer Interaction Tool using Artificial Intelligence (A.I.) systems and software agents to interact in real-time with your customers and efficiently provide proactive services, as well as information and the support they need. Furthermore, this software solution helps you understand and anticipate your customer’s needs and interests on the basis of how they browse on your website or mobile app. ENGAGENT improves your customer’s and user’s experience by employing machine learning techniques that make the software capable of understanding the requests and generating appropriate answers in natural language. ENGAGENT is the best software solution for a rapid comprehensive customer support, as it offers proactive interaction and a fully self-service real-time experience, both through human and virtual digital assistant.


  • Multi-channel interaction – with BRAININTERACTIVE, a software solution to manage multi-channel customer interaction, capable of handling touch points and interactive relations in a multi-channel mode and of customizing communication depending on your customer’s needs and characteristics, as well as on the means of communication you are using. BRAININTERACTIVE helps you optimize your interaction with customers, improving customer experience and the customer’s perception of your business, increasing business opportunities, as well as reducing management costs.


To learn more about the event, click here.