As a strategic process in the life cycle of business services and in controlling change and development procedures, Change Management guarantees an efficient approach to managing all kinds of changes adopting standard methods to ensure Change requests from different business areas are controlled and actioned promptly.

HelpdeskAdvanced provides automated Change Management processes which evaluate, undertake and authorise every request, planning the relevant activities and implementing the type of change required.

The HelpdeskAdvanced Request for Change functionality analyses levels of opportunity and risks associated with each change request, minimising any negative impacts on company services and operation.

Change Management help desk

It guarantees use of standardised procedures and methods for carrying out and managing change requests.

Reduce exposure of the risks associated with change.

Minimise the impact of change on business dynamics.

Enjoy dynamic control over individual modification, transaction and change requests.