Business Service Management

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The new developments that pervade companies these days have mostly to do with implementing new ways of relating with customers and delivering new services.
In this context, IT has become a fundamental asset in implementing any business activity. This approach, essential for optimising your company’s processes, involves a close relationship between strategies and operations: managing the requests coming from Business requires maximum collaboration with the IT department, so that synergies can develop to significantly transform and innovate your business projects.

Support all your Business processes responding readily to all service requests, be they related to assistance, information or change.

For your Business Service Management

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    discover HelpdeskAdvanced

    With HelpdeskAdvanced, you can offer management high-performing procedures to meet business needs, and tools that optimise the user experience of your IT.

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If you use HelpdeskAdvanced for Business Service Management:

YOU MAKE THE MOST OF YOUR TIME

Automatically manage approval and authorisation flows.

YOU AUTOMATE PROCESSES

Design standard and ad-hoc processes to automate service management.

YOU IMPROVE PERFORMANCE

Speed up and improve service request fulfilment.

YOU KEEP YOUR CUSTOMERS COMING BACK

Improve your User Experience by simplifying procedures.

What do you need for your Business Service Management?

Choose the functionality you would like to explore further

  • ASSET MANAGEMENT

    Optimise Asset life cycle management, with increased efficiency in service provision to users as a result, offering the ability to view and monitor the whole portfolio of available resources.

  • CHANGE MANAGEMENT

    Deliver a rapid response to Business and IT change requests, aligning services to corporate development and innovation needs, and improving the quality of changes implemented.

  • CUSTOMER PORTAL

    Simple and user-friendly, users can benefit from this intuitive portal to request services, consult FAQs, news and the Knowledge Base, and interact in real time.

  • KNOWLEDGE MANAGEMENT

    Better service quality and user satisfaction, and reduced management costs made possible through access to reliable and up-to-date information on service management.

  • PROJECT & RESOURCE MANAGEMENT

    Management of projects using Gantt charts in which single tasks and sub-tasks are associated with relevant resources, to optimise operations and plan the progression of processes managed.

  • REPORTING & ANALYSIS

    Monitoring of all key information to measure service performance, and to evaluate IT governance operations and quality levels through the analysis of important indicators.

  • SERVICE CATALOG

    Intuitive mapping of the available Services. Respond to users’ demands in terms of speed, availability and immediacy, and to the necessity for IT to optimise and streamline service provision.

  • SERVICE LEVEL MANAGEMENT

    Guaranteed achievement of measurable, agreed objectives in service provision. Maintenance of pre-established levels improves relationships and communication with users.

  • USER EXPERIENCE

    Enriched User Experience, based on customer-oriented Service Management and new collaborative, social and cross-channel dynamics.