Help Desk Software per potenziare il tuo Service Desk

Improve the effectiveness of your service provision and resources, and the quality of your IT department.

The solution for your IT Governance strategy

Automation of Service Management governing processes

Through enhanced process configurability and automation, HelpdeskAdvanced improves the effectiveness of Services management and provision, and of the resources governing these processes, optimising the time taken to release and resolve requests, and reducing management costs. The highly efficient HelpdeskAdvanced solution optimises user experience through a self-service approach and an innovative customer experience based on collaboration. With the mobile app, you can operate and govern your services wherever your resources and users are.

IT Governance
SERVICE MANAGEMENT
ITIL automation and governance of Services to run Service Management that optimise management time and costs and improve User Experience.
CUSTOMER PORTAL
A Customer Portal that users can access through an intuitive, immediate web interface, ensuring that your self-service facility is as user-friendly as possible and improves User Experience.
IT Governance
IT Governance
CONFIGURATION MANAGEMENT
A central repository for your Configuration Items, displaying graphic representations of all your business and infrastructure components, as well as their relations and detailed related information.
ASSET MANAGEMENT
HelpdeskAdvanced helps you manage and monitor the different types of Assets in your organisation, i.e. all the physical entities requiring attention in the Service Management environment.
IT Governance
IT Governance
PROJECT & RESOURCE MANAGEMENT
Manage projects in different business areas and, using Gantt charts, define specific deadlines, check-points and the progress status of individual activities, tasks and sub-tasks assigned to key resources in charge of completing your projects.
REPORTING AND ANALYSIS
Display analyses, information and performance indexes in real time through dynamic dashboards. Analyses and reports define KPIs (Key Performance Indicators) to monitor the performance of your business and processes.
IT Governance
IT Governance
KNOWLEDGE MANAGEMENT
Immediately access and consult all the information and solutions the IT retains from managing and providing services.
SERVICE IN SELF-SERVICE MODE
Open tickets and reports in self-service mode, consult news and knowledge bases and interact in real time with the Customer Interaction Engagent chat tool.
IT Governance