Combining the elements required to implement a Change, Release Management details the parts of the service, organisation and infrastructure that must be handled for authorised Change requests to be met correctly and according to set criteria.

Based on this important process, HelpdeskAdvanced issues the Releases needed to make a Change, and guarantees correct use of services to provide value to users. It clearly and precisely defines release plans, and aligns the resources, activities and business areas involved guaranteeing information effectively updates the relevant elements and status of the Releases.

Release Management help desk

In a single plan, design and precisely define all the elements necessary for requested Changes.

Guarantee that resources, information and business areas are organised, so that they are aligned during the Releases.