Pat acquires Tecnoteca, leader in Open Source ITSM solutions

Pat, a Treviso-based company part of the Zucchetti Group, acquires Tecnoteca, to expand and define new strategies in the field of Service Management, Facilities and CRM solutions.

Tecnoteca, a company founded in 2000 and based in Tavagnacco (UD), operates in the field of Open Source solutions and is responsible for the development and maintenance of open source projects CMDBuild, CMDBuild READY2USE worldwide. Thanks to the Open Source license, the company boasts of numerous installations in Italian and foreign companies and in the Public Administration.

Pat and Tecnoteca, providing services for both customers and internal users and also combining their respective know-how, aim to create a reference center in the Italian and international market for IT Service Management and for the process automation of medium and large companies.

Pat’s skills acquired in 30 years of activity, combined with the skills of the Tecnoteca team and the OS Community, will allow us to quickly guarantee an extended and complete offer to current and future customers, in a market that has always been represented by a few foreign players.

The R&D teams of both companies, anticipating the evolutions that the market requires at an international level, aim to create new digitalization experiences in the areas of ITSM, Facility Management and automation of omnichannel processes with integrated AI.

“In a constantly evolving market, where the digitization and automation of processes for effective service management is now essential in any public or private reality, I believe that Tecnoteca’s Open Source offer identifies a concrete response to the needs of many organizations, both in the PA and in other sectors. The key that has pushed us to carry on this collaboration, in which I strongly believe, is to be able to respond in an increasingly concrete and measurable way to the objectives of companies that want to adopt an effective management of IT services or an advanced Customer Service.

I am very happy that two realities come together to share their experiences and find new solutions to concretely respond to the challenges that the market presents to us: with the shared technological skills of over 100 professionals, who will begin to collaborate in synergy, we will identify a center of reference for capabilities and solutions, in the IT Service Management field” – said Patrizio Bof, President and founder of PAT.

“We are excited to joined the Zucchetti Group and to share the value of people, customer orientation and the continuous propensity for technological innovation. Our goal was to consolidate Tecnoteca and increase the international diffusion of our CMDBuild, CMDBuild READY2USE and openMAINT products, preserving the open source license and increasingly supporting the community that follows us. With this operation we can say that we have fully achieved this goal, guaranteeing the company’s growth and long-term stability for our customers. The close collaboration with Pat, a Zucchetti group company that operates in our own market, will allow us to improve the product offer and take advantage of commercial and technological synergies – said Fabio Bottega CEO of Tecnoteca.