{"id":8815,"date":"2017-03-14T16:55:58","date_gmt":"2017-03-14T15:55:58","guid":{"rendered":"\/?p=8815\/"},"modified":"2019-10-31T14:28:06","modified_gmt":"2019-10-31T13:28:06","slug":"pat-listed-by-gartner-as-representative-vendor-market-guide-for-virtual-customer-assistants","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2017\/pat-listed-by-gartner-as-representative-vendor-market-guide-for-virtual-customer-assistants\/","title":{"rendered":"Pat listed by Gartner as a representative vendor in Market Guide for Virtual Customer Assistants"},"content":{"rendered":"

PAT has been listed in the Gartner report<\/a> \u201cMarket Guide for Virtual Customer Assistants<\/strong><\/em>\u201d published the 23rd November 2016 as a one of the 18 world representative vendors for \u201cVirtual Customer Assistants\u201d<\/strong>.<\/p>\n

According to Gartner \u201cVCA vendors are raising awareness of, as well as the technical competence for, using VCAs as a practical tool with which to engage customers. Many vendors are transiting their VCAs from responding to questions for which answers can be found in structured content libraries, to state of the art technologies that analyze the characteristics of the individual, use machine-learning techniques, provide contextual and personalized responses, and even trigger actions on the customer’s behalf.<\/em>\u201d<\/p>\n

According to Gartner, \u201cA great VCA offers more than just information. It should enrich the customer experience<\/strong>, assist the customer throughout the online interaction and allow for processing transactions on behalf of the customer. Organizations report \u2014 after implementing a VCA \u2014 a reduction of up to 70%<\/strong> in call, chat and\/or email inquiries. They also report increased customer satisfaction and a 33%<\/strong> saving per voice engagement.<\/em>\u201d<\/p>\n

PAT has been acknowledged by Gartner for its Virtual Customer Assistant solution called Engagent<\/a>, as one of the 18 representative vendors in the world.<\/strong><\/h3>\n

\u201cWe are very proud to be acknowledged by Gartner as a representative vendor in the Virtual Assistant<\/em>\u201d said Patrizio Bof, CEO of PAT Group<\/strong>. \u201cTo be present with two technologic solutions in a shortlist of 20 world vendors and as the only Italian vendor is one of the most exiting recognition we can get; we are constantly working in the development and evolution of our Customer Care, multichannel and proactive solutions. We believe this mention by Gartner is proof of our dedication and innovation that we are transmitting day by day to our solutions<\/em>\u201d concludes Bof.<\/p>\n

Gartner Disclaimer<\/span>
\nGartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/h5>\n","protected":false},"excerpt":{"rendered":"

PAT has been listed in the Gartner report \u201cMarket Guide for Virtual Customer Assistants\u201d published the 23rd November 2016 as a one of the 18 world representative vendors for \u201cVirtual Customer Assistants\u201d. According to Gartner \u201cVCA vendors are raising awareness of, as well as the technical competence for, using VCAs as a practical tool with […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[108],"tags":[515,398],"yoast_head":"\nPat listed by Gartner as a representative vendor in Market Guide for Virtual Customer Assistants - Pat<\/title>\n<meta name=\"description\" content=\"PAT has been acknowledged by Gartner for its Virtual Customer Assistant solution called Engagent, as one of the 18 representative vendors in the world.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/2017\/pat-listed-by-gartner-as-representative-vendor-market-guide-for-virtual-customer-assistants\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pat listed by Gartner as a representative vendor in Market Guide for Virtual Customer Assistants - 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