{"id":25369,"date":"2022-10-11T12:17:24","date_gmt":"2022-10-11T10:17:24","guid":{"rendered":"https:\/\/pat.eu\/?p=25369"},"modified":"2022-12-29T12:18:20","modified_gmt":"2022-12-29T11:18:20","slug":"itsm-tools-for-business-strategy","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/","title":{"rendered":"ITSM tools for business strategy"},"content":{"rendered":"
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1. The evolutionary scenario of ITSM tools
\n<\/a>2. Objectives of ITSM tools in corporate strategy
\n<\/a>3. ITSM tools and process automation: increase efficiency
\n<\/a>4. Process automation in Pat's ITSM tool<\/a><\/p>\n

ITSM tools<\/strong> actively operate in corporate strategy<\/strong>, automating processes<\/strong> and activities in the release of ICT and business services<\/strong>.<\/p>\n

As with all technological solutions, infrastructural and organizational logics, ITSM (IT Service Management<\/a>) tools have also fully entered the new era of digitization<\/strong>.<\/p>\n

By following and adapting to these new logics, ITSM tools are evolving and adopting innovative approaches aimed at conveying value within companies<\/strong>.<\/p>\n

The evolutionary scenario of ITSM tools<\/h2>\n

In its full maturity, IT Service Management today goes beyond the traditional service-centric focus<\/strong>, but directs the culture of service by promoting itself as a strategic lever<\/strong> in digital-oriented companies.<\/p>\n

Nowadays, IT is faced with a multiplication of activities and responsibilities, having fewer and fewer resources available. The companies themselves are competing at a rapid pace to emerge in this digital age, through technological evolutions<\/strong>, increased efficiency<\/strong>, the ability to impose themselves on the market<\/strong>, and the ability to better manage their customers<\/strong>.<\/p>\n

Continuous innovations in digitization, process automation<\/strong>, digital User Experience<\/strong>, in the field of Artificial Intelligence<\/strong> and analytics<\/strong> have fostered greater efficiency within organizations, increasing productivity and quality.<\/p>\n

In this scenario, corporate ICT departments face the direct implications of operations in the management<\/strong> of activities and in the governance of services<\/strong>.<\/p>\n

To effectively respond to these evolutions, ITSM tools today must have functionality and features such as:
\n- Automation of processes
\n- Centrality of data and KPI analysis<\/a>
\n- Proactive in receiving business objectives and priorities
\n- User Experience<\/a>, to guide the user in the best experience
\n- Openness to other departments and collaboration in dealing with company dynamics.<\/p>\n

CIOs are therefore motivated to research and adopt ITSM technological solutions<\/strong> that guarantee the best performance<\/strong> during the management and service delivery processes, with the aim of speeding up IT<\/strong>, assistance<\/strong> and support operations<\/strong>, improving efficiency<\/strong> and quality of the service<\/strong> provided, and keep time<\/strong>, costs<\/strong> and resources<\/strong> under control in order to operate at their best.<\/p>\n

Objectives of ITSM tools in corporate strategy<\/h2>\n

In the daily operations of the ICT and company support teams, the importance of making the Service Desk<\/strong> more efficient and above all optimizing emerges<\/strong>.<\/p>\n

According to ITIL best practices<\/a>, ITSM systems should define processes (including the most frequent incident management, problem management, asset management, project management, etc) for effective delivery of IT services for a company.<\/p>\n

The objectives of ITSM tools, to address the pressing needs of the business and corporate objectives, are aimed at:<\/p>\n

\u2022 minimize user response<\/strong> times;
\n\u2022 ensure compliance<\/strong> alignment with corporate policies;
\n\u2022 keep costs<\/strong> under control, driven by greater efficiency;
\n\u2022 follow, accompanying them, sudden organizational changes<\/strong> inside and outside the company;
\n\u2022 automate<\/strong> the provision of services, speeding up their release and reducing errors.<\/p>\n

Automation<\/strong> is the key point of the most modern ITSM tool approaches: therefore, we mean the set of technologies and methodologies aimed at organizing processes.<\/p>\n

The automation applied to ITSM and Service Desk software identifies the correct IT, business and authorization procedures<\/strong> to optimize<\/strong>, speed up<\/strong>, control<\/strong> the delivery of IT services, improve their performance and align them with the company's needs.<\/p>\n

Discover the success story<\/a> of our client IMA Group<\/strong>, who chose HelpdeskAdvanced benefiting from the automation of Service Management in terms of performance and efficiency.<\/p>\n

ITSM tool and process automation: increase efficiency<\/h2>\n

What elements are involved in the automation of ITSM tools<\/strong> and the Service Desk<\/strong>?<\/p>\n

\u2022 Processes<\/strong>: the tasks and activities that will be followed for the management and governance of the services;
\n\u2022 People<\/strong>: all those subjects who will be actively involved in the processes and who will be responsible for a specific flow of activities, assignees of directives and validations;
\n\u2022 Technological solution<\/strong>: the tool that allows you to define and map the processes related to the service, the flows and the interrelationships between people and activities.<\/p>\n

Process automation<\/strong> makes Service Management<\/strong> strategic<\/strong> and appropriate<\/strong> to company evolution: it dynamically connects services<\/strong>, people<\/strong> and infrastructure<\/strong>.<\/p>\n

In fact, the continuous search for automation (even intelligent) of processes reflects one of the main evolutionary trends of ITSM software. We talked about it in this article.<\/p>\n

Among the main benefits of Service Desk<\/strong> automation<\/strong> and ITSM tools<\/strong>, we identify the most significant:<\/p>\n

\u2022 reduction of errors<\/strong>. Applying an automation methodology ensures greater efficiency in the governance of a process with a high risk of human error;
\n\u2022 performance<\/strong> improvement. The organization of the user service, the planning of the activities, the resolution times, the punctual assignment of the tasks to the persons in charge and who are responsible for the correct execution of a specific activity are optimised;
\n\u2022 higher quality<\/strong> of service. By reducing errors, confusion, approximation in the governance of the activities, the service is punctual, more monitored and governed and ensures alignment with corporate policies;
\n\u2022 time<\/strong> optimization. Minimize response times, being more proactive in receiving user requests;
\n\u2022 cost<\/strong> control. The automation of activities, the organization of roles and resources, the optimization of response times, greater monitoring of processes, task execution and performance allow you to keep the management costs of the Service under control.<\/p>\n

Process automation in Pat's ITSM tool<\/h3>\n

In both Cloud and On Premise versions, HDA<\/strong> is Pat's Service Management solution<\/a> which is based on the logic of process automation, going to support the different strategic scenarios of service management.<\/p>\n

The solution, which responds to ITIL best practices, is designed for a transversal supply of company services, from IT to business, to HR and Customer Service.<\/p>\n

Core of Pat's technology is the Process Automation<\/strong> tool Brain Business<\/a>.<\/p>\n

HDA, thanks to this \"flow designer<\/strong>\", allows you to design<\/strong>, organize<\/strong> and automate<\/strong> the key processes<\/strong> of service management, with clear benefits in terms of performance<\/strong>, cost reduction<\/strong> and flexibility<\/strong> with respect to the changing IT and business needs.<\/p>\n

The automated management of ITSM processes with HDA<\/strong> allows to significantly reduce process execution times and human errors, increasing the effectiveness of services.<\/p>\n

The ITSM software, HDA, therefore has the main functions for automating the service process flows<\/strong> and defining the logic of integration between IT, infrastructure and data resources, with the aim of creating automation rules and governing the service more efficiently .<\/p>\n

This simplifies service management with Pat's ITSM tool. Indeed, it is possible:<\/p>\n

\u2022 Create, design and define flows<\/strong>
\n\u2022 Effectively govern IT operations<\/strong>
\n\u2022 Assign tasks, roles, responsibilities to resources<\/strong> and departments involved in the processes
\n\u2022 Associate flows to events and create approval cycles<\/strong>
\n\u2022 Having connectors<\/strong> available to communicate with any Web Service<\/strong> and with third-party applications
\n\u2022 Perform real-time monitoring\/tracking<\/strong> of active processes<\/p>\n

With HDA it is possible to optimize the management of the service life cycle<\/strong> (Service LifeCycle Management), making all the phases of provision and release (Service delivery) operational and efficient<\/strong>, with the aim of continuously improving the value<\/strong> chain for the company.<\/p>\n

Learn more about the HDA solution<\/strong>, which has all the tools suitable for the IT team for continuous improvement of services, aimed at meeting user expectations<\/strong> and achieving business objectives<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

1. The evolutionary scenario of ITSM tools 2. Objectives of ITSM tools in corporate strategy 3. ITSM tools and process automation: increase efficiency 4. Process automation in Pat’s ITSM tool ITSM tools actively operate in corporate strategy, automating processes and activities in the release of ICT and business services. As with all technological solutions, infrastructural […]<\/p>\n","protected":false},"author":798165,"featured_media":24398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[130],"tags":[430,442],"yoast_head":"\nITSM tools for business strategy - Pat<\/title>\n<meta name=\"description\" content=\"Artificial Intelligence is the engine of the Chatbot which through Machine Learning creates an increasingly precise and efficient dialogue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM tool for business strategy\" \/>\n<meta property=\"og:description\" content=\"Artificial Intelligence is the engine of the Chatbot which through Machine Learning creates an increasingly precise and efficient dialogue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/\" \/>\n<meta property=\"og:site_name\" content=\"Pat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/patsrl\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-11T10:17:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-29T11:18:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pat.eu\/wp-content\/uploads\/2017\/10\/Articolo-Blog-tool-ITSM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Stefania Bosa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"ITSM tool for business strategy\" \/>\n<meta name=\"twitter:description\" content=\"Artificial Intelligence is the engine of the Chatbot which through Machine Learning creates an increasingly precise and efficient dialogue.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/pat.eu\/wp-content\/uploads\/2017\/10\/Articolo-Blog-tool-ITSM.png\" \/>\n<meta name=\"twitter:creator\" content=\"@patgroup\" \/>\n<meta name=\"twitter:site\" content=\"@patgroup\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stefania Bosa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/\"},\"author\":{\"name\":\"Stefania Bosa\",\"@id\":\"https:\/\/pat.eu\/en\/#\/schema\/person\/b0a6da693a086aee4f5284507b023e13\"},\"headline\":\"ITSM tools for business strategy\",\"datePublished\":\"2022-10-11T10:17:24+00:00\",\"dateModified\":\"2022-12-29T11:18:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/\"},\"wordCount\":1175,\"publisher\":{\"@id\":\"https:\/\/pat.eu\/en\/#organization\"},\"keywords\":[\"IT Service Management\",\"Service Desk\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/\",\"url\":\"https:\/\/pat.eu\/en\/2022\/itsm-tools-for-business-strategy\/\",\"name\":\"ITSM tools for business strategy - 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