{"id":24368,"date":"2022-09-30T10:50:36","date_gmt":"2022-09-30T08:50:36","guid":{"rendered":"https:\/\/pat.eu\/?p=24368"},"modified":"2022-10-11T10:50:54","modified_gmt":"2022-10-11T08:50:54","slug":"hdi-assicurazioni-digitizes-service-management-processes-at-corporate-level-with-hda","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2022\/hdi-assicurazioni-digitizes-service-management-processes-at-corporate-level-with-hda\/","title":{"rendered":"HDI Assicurazioni digitizes Service Management processes at corporate level with HDA"},"content":{"rendered":"
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HDI Assicurazioni<\/a> chose the HelpdeskAdvanced solution to support the Service Management<\/strong> needs<\/strong> at a corporate level<\/strong> and manage the assistance processes<\/strong> for the agency network and banking channels.<\/p>\n

Founded in 2001, HDI Assicurazioni can count on 500 agents<\/strong> distributed equally throughout the territory and a presence made even more widespread by the partnership with important players in the banking sector that complete the Company's sales network. In 2021<\/strong>, with the acquisition of Amissima Assicurazioni SpA<\/strong>, HDI Assicurazioni moved to 11th place<\/strong> among non-life insurers in Italy.<\/p>\n

HDI Assicurazioni strongly felt the need to implement an organized system<\/strong> for managing requests for assistance<\/strong>, as it could not continue to do so through more traditional channels such as e-mail or telephone.<\/p>\n

Despite the initial use of the platform for typical IT Help Desk needs<\/strong>, the project has gradually evolved from an Enterprise perspective<\/strong>, extending the management of service processes to other business offices.<\/p>\n

There are several benefits<\/strong> of the HelpdeskAdvanced solution adopted by HDI Assicurazioni:<\/p>\n

\u2022 centralized management<\/strong> of assistance reports, which come from internal users and from the network of agencies;
\n\u2022 Distribution of digital<\/strong> and innovative services<\/strong> in the Artificial Intelligence<\/strong> field, such as human and virtual chat<\/strong> on Customer Portal<\/strong>, integration with Teams<\/strong> and WhatsApp Business<\/strong>, for support in the management of related assistance tickets;
\n\u2022 Automated authorization<\/strong> processes for effective management of requests;
\n\u2022 Integration with the toll-free number<\/strong> for a direct opening of a support ticket;
\n\u2022 Guarantee of different levels of service<\/strong>, thanks to a personalized categorization of the service catalog;
\n\u2022 Real time analysis<\/strong> of the performance of services.<\/p>\n

\"The efficiency that a system like HDA provides has a strong value not only at the level of business processes, but also the management of resources.\"<\/em>
\nStefano Fratini<\/strong>, Head of Customer Assistance and Service Desk of HDI Assicurazioni<\/p>\n

Find out how HDI Assicurazioni has centralized<\/strong> and automates<\/strong> key processes<\/strong>, operations<\/strong> and internal<\/strong> and external procedures <\/strong>for assisting different user profiles by reading the Success Case.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

HDI Assicurazioni chose the HelpdeskAdvanced solution to support the Service Management needs at a corporate level and manage the assistance processes for the agency network and banking channels. Founded in 2001, HDI Assicurazioni can count on 500 agents distributed equally throughout the territory and a presence made even more widespread by the partnership with important […]<\/p>\n","protected":false},"author":798165,"featured_media":24370,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[108],"tags":[517,430],"yoast_head":"\nHDI Assicurazioni digitizes Service Management processes at corporate level with HDA - Pat<\/title>\n<meta name=\"description\" content=\"HDI Assicurazioni digitizes Service Management processes at corporate level with HelpdeskAdvanced.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/2022\/hdi-assicurazioni-digitizes-service-management-processes-at-corporate-level-with-hda\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HDI Assicurazioni digitizes Service Management processes at corporate level with HDA - 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