{"id":20293,"date":"2021-09-15T17:23:11","date_gmt":"2021-09-15T15:23:11","guid":{"rendered":"https:\/\/pat.eu\/?p=20293"},"modified":"2022-01-04T14:48:04","modified_gmt":"2022-01-04T13:48:04","slug":"proactive-customer-service-the-ability-to-predict-customer-requests","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/","title":{"rendered":"Proactive Customer Service: the ability to predict customer requests"},"content":{"rendered":"
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When we talk about proactive Customer Service<\/strong> we refer to all those practices that aim to offer an effective, punctual and reliable service<\/strong> to its customers.<\/p>\n

It is a question of making responses to user requests promptly, offering quality<\/strong> in the solutions offered, monitoring trends, but above all acting in advance by preventing any problems or issues<\/strong>.<\/p>\n

What does the term proactivity<\/strong> mean? It is a behavioral attitude. A proactive behavior allows you to quickly recognize the customer's orientations in order to be able to plan in advance the responses to their needs.<\/p>\n

For this reason, the adjective \"proactive\" reflects the characteristics of modern Customer Service<\/strong> and the expectations of the customers<\/strong> who turn to it.<\/p>\n

Proactive Customer Service thanks to digital innovation<\/h2>\n

To ensure that an organization develops proactivity adequately, IT technologies<\/strong> are of fundamental importance. In fact, they are the perfect support<\/strong> for collecting a variety of information and organizing it quickly and easily through automation<\/strong>.<\/p>\n

Thanks to this multiplicity of data, collected and analyzed, the Customer Service<\/strong> is increasingly precise and capable of preventing user requests.<\/p>\n

All this is made possible nowadays thanks to digital innovation<\/strong> that has been taking hold for a couple of decades and which has also been accelerated by the COVID-19 situation, which has pushed users and organizations to operate more and more online. and through technological devices.<\/p>\n

In fact, more and more subjects are going digital<\/strong> to manage their brands, use computers, tablets, phones to do their jobs, use the cloud<\/strong> to transfer their data, and rely on automation<\/strong> for their management.<\/p>\n

Additionally, advances in new artificial intelligence (AI)<\/strong> and machine learning (ML)<\/strong> technologies are creating new real-time analysis and insight strategies<\/strong> that help those providing Customer Service solutions to define customer problems, identify them and predict where problems could arise.<\/p>\n

The multiple benefits of proactivity in customer service<\/h2>\n

We all know that Customer Service<\/strong> plays a fundamental role in terms of brand reputation<\/strong>, or how the company is perceived by consumers. Having proactive customer service<\/strong> is the key to optimally respond to user expectations and guarantee them a comprehensive and satisfying experience<\/strong>.<\/p>\n

There are many statistics that confirm what has been said:<\/p>\n

-\u00a0 70%<\/strong> of users have a more positive and favorable view<\/strong> towards brands that offer a proactive customer care service (Microsoft);<\/p>\n

-\u00a0 87%<\/strong> of customers want to be contacted for Customer Service requests proactively<\/strong>, therefore in advance (MyCustomer);<\/p>\n

-\u00a0 over a period of 12 months, the adoption of a proactive Customer Service<\/strong> leads to a reduction in calls to the call center<\/strong> by 20-30%<\/strong> (MyCustomer)<\/p>\n

-\u00a0 operating costs<\/strong> of a call center decrease by about 25%<\/strong> in one year (MyCustomer).<\/p>\n

Pat's solutions for a proactive Customer Service<\/h3>\n

Customer Service<\/strong> today takes on an important value, which must be constantly strengthened and improved.<\/p>\n

To help companies in the optimization and strategic organization of services, Pat<\/strong> proposes itself as a highly specialized technological partner<\/strong>, thanks to its software solutions<\/strong>. Pat's Service Management<\/a> and Customer Service<\/a> solutions concretely respond to this continuous search for innovation<\/strong>.<\/p>\n

The introduction of the Engagent<\/a> Bot<\/strong> in the Customer Service<\/strong>, for example, positively influences the quality of the service thanks to its proactive engagement<\/strong>, improving the reliability of the answers<\/strong> provided and the speed of taking charge<\/strong> of requests.<\/p>\n

 <\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

When we talk about proactive Customer Service we refer to all those practices that aim to offer an effective, punctual and reliable service to its customers. It is a question of making responses to user requests promptly, offering quality in the solutions offered, monitoring trends, but above all acting in advance by preventing any problems […]<\/p>\n","protected":false},"author":798165,"featured_media":19154,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[130],"tags":[448],"yoast_head":"\nProactive Customer Service: the ability to predict customer requests - Pat<\/title>\n<meta name=\"description\" content=\"Proactive Customer Service means acting in advance by preventing any customer requests thanks to IT technologies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proactive Customer Service\" \/>\n<meta property=\"og:description\" content=\"Proactive Customer Service means acting in advance by preventing any customer requests thanks to IT technologies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/\" \/>\n<meta property=\"og:site_name\" content=\"Pat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/patsrl\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-15T15:23:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-04T13:48:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pat.eu\/wp-content\/uploads\/2021\/09\/MicrosoftTeams-image-18-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Stefania Bosa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Proactive Customer Service\" \/>\n<meta name=\"twitter:description\" content=\"Proactive Customer Service means acting in advance by preventing any customer requests thanks to IT technologies.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/pat.eu\/wp-content\/uploads\/2021\/09\/MicrosoftTeams-image-18-scaled.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@patgroup\" \/>\n<meta name=\"twitter:site\" content=\"@patgroup\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stefania Bosa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/\"},\"author\":{\"name\":\"Stefania Bosa\",\"@id\":\"https:\/\/pat.eu\/en\/#\/schema\/person\/b0a6da693a086aee4f5284507b023e13\"},\"headline\":\"Proactive Customer Service: the ability to predict customer requests\",\"datePublished\":\"2021-09-15T15:23:11+00:00\",\"dateModified\":\"2022-01-04T13:48:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/\"},\"wordCount\":557,\"publisher\":{\"@id\":\"https:\/\/pat.eu\/en\/#organization\"},\"keywords\":[\"Customer Service\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/\",\"url\":\"https:\/\/pat.eu\/en\/2021\/proactive-customer-service-the-ability-to-predict-customer-requests\/\",\"name\":\"Proactive Customer Service: the ability to predict customer requests - 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