{"id":18547,"date":"2021-02-09T18:06:36","date_gmt":"2021-02-09T17:06:36","guid":{"rendered":"https:\/\/pat.eu\/?p=18547\/"},"modified":"2021-07-19T18:07:49","modified_gmt":"2021-07-19T16:07:49","slug":"service-desk-for-smart-working-how-to-work-from-home-without-problems","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2021\/service-desk-for-smart-working-how-to-work-from-home-without-problems\/","title":{"rendered":"Service Desk for Smart working: how to work from home without problems"},"content":{"rendered":"
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How to harness the potential of service desk, for smart working.<\/p>\n

The globally experienced scenario, with the outbreak of the pandemic, brought enormous changes in companies, in the way they work remotely<\/strong> and in the fundamental role, assumed by service desk<\/strong>, for smart working<\/strong>.<\/p>\n

The take-off of working from home, indeed, had strong impacts on companies\u2019 organization<\/strong> and, in particular, on service desk, allowing the IT department to reaffirm its value, with respect to the organization and employees, in some ways.<\/p>\n

In fact, now more than ever, IT and support teams<\/strong> are so heavily involved in helping with the migration of systems in use by office workers, to remote locations<\/strong>, playing a key role in companies' prompt business continuity responses<\/strong>.<\/p>\n

Service desk for smart working: the IT support is necessary<\/h2>\n

A recent Gartner survey<\/a> revealed that 67% of organizations<\/strong> will upgrade support systems<\/strong> for remote workers, in order to enable them to optimally perform their tasks from home.<\/p>\n

This radical and permanent shift, towards new ways of working, also implies an evolution in the provision of the support and infrastructure<\/strong>, required for agile working. There is, therefore, an important review of the services and technologies, used to effectively deliver them, according to new business procedures.<\/p>\n

For example, there is a need to ensure a stable Internet connection, a landline or mobile phone service and to have policies that address terms of use for devices, or for the network.<\/p>\n

The Service Desk<\/strong>, in the context of smart working, identifies the provision of services needed by remote workers<\/strong>, ensures quick responses, in case of an incident or problem and can structure specific processes, related to the assets, in charge of the employee.<\/p>\n

Which service desk tools facilitate smart working?<\/h2>\n

A structured path to address the construction of a smart working environment includes an analysis of the necessary and enabling technologies, collaboration, an efficient service desk system, that manages and coordinates the virtualization of the workstation.<\/strong><\/p>\n

A service desk solution, in fact, can manage:<\/p>\n