{"id":11067,"date":"2018-05-29T10:58:19","date_gmt":"2018-05-29T08:58:19","guid":{"rendered":"http:\/\/pat.eu\/2018\/pat-group-partecipera-al-cebit-di-hannover\/"},"modified":"2018-07-11T11:08:26","modified_gmt":"2018-07-11T09:08:26","slug":"the-pat-group-is-taking-part-in-the-cebit-festival-in-hannover","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2018\/the-pat-group-is-taking-part-in-the-cebit-festival-in-hannover\/","title":{"rendered":"The Pat Group is taking part in the CEBIT festival in Hannover"},"content":{"rendered":"<p><strong>11 \u2013 15 June 2018<\/strong><\/p>\n<h1><a href=\"https:\/\/www.cebit.de\/en\/\" target=\"_blank\" rel=\"noopener\">CEBIT &#8211;\u00a0<\/a>Europe\u2019s Business Festival for Innovation and Digitization<\/h1>\n<p>Digitization is changing the world we live in and influencing our economies, politics, society and culture, as well as the way we live and do business.<br \/>\nThe Europe\u2019s Business Festival for Innovation and Digitization, opening on 11 June and taking place until 18 June in Hannover, will be dealing with such essential issues.<\/p>\n<h3>No way the Pat Group is missing it!<\/h3>\n<p><strong>12-15 June<\/strong> you can find us and our products at the <strong>ZUCCHETTI stand (STAND E06), located in HALL17.<\/strong><\/p>\n<p>At our stand you will find our software solutions for different areas, such as:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Service management \u2013 with our <a href=\"http:\/\/pat.eu\/en\/products\/helpdeskadvanced\/\" target=\"_blank\" rel=\"noopener\">HELPDESKADVANCED<\/a> (HDA)<\/strong>.<br \/>\nOur Service Desk solution HDA is an ITIL v3 compliant tool operating at the highest quality standards and based on business process automation to manage all areas of your IT governance, in order to achieve your company\u2019s goals in the most efficient way possible.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Customer interaction \u2013 with <a href=\"http:\/\/pat.eu\/en\/products\/engagent\/\" target=\"_blank\" rel=\"noopener\">ENGAGENT<\/a><\/strong>, a Customer Interaction Tool using Artificial Intelligence (A.I.) systems and software agents to interact in real-time with your customers and efficiently provide proactive services, as well as information and the support they need. Furthermore, this software solution helps you understand and anticipate your customer\u2019s needs and interests on the basis of how they browse on your website or mobile app. ENGAGENT improves your customer\u2019s and user\u2019s experience by employing machine learning techniques that make the software capable of understanding the requests and generating appropriate answers in natural language. ENGAGENT is the best software solution for a rapid comprehensive customer support, as it offers proactive interaction and a fully self-service real-time experience, both through human and virtual digital assistant.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Multi-channel interaction \u2013 with <a href=\"http:\/\/pat.eu\/en\/products\/braininteractive\/\" target=\"_blank\" rel=\"noopener\">BRAININTERACTIVE<\/a><\/strong>, a software solution to manage multi-channel customer interaction, capable of handling touch points and interactive relations in a multi-channel mode and of customizing communication depending on your customer\u2019s needs and characteristics, as well as on the means of communication you are using. BRAININTERACTIVE helps you optimize your interaction with customers, improving customer experience and the customer\u2019s perception of your business, increasing business opportunities, as well as reducing management costs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To learn more about the event, <a href=\"https:\/\/www.cebit.de\/en\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>11 \u2013 15 June 2018 CEBIT &#8211;\u00a0Europe\u2019s Business Festival for Innovation and Digitization Digitization is changing the world we live in and influencing our economies, politics, society and culture, as well as the way we live and do business. The Europe\u2019s Business Festival for Innovation and Digitization, opening on 11 June and taking place until [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":11033,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[108],"tags":[430,516],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pat Group parteciper\u00e0 al CEBIT di HANNOVER<\/title>\n<meta name=\"description\" content=\"Pat Group parteciper\u00e0 al CEBIT di HANNOVER, il festival dell\u2019innovazione digitale presso lo stand ZUCCHETTI, HALL17, STAND E06.\" \/>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/2018\/the-pat-group-is-taking-part-in-the-cebit-festival-in-hannover\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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