{"id":10210,"date":"2017-12-27T16:13:34","date_gmt":"2017-12-27T15:13:34","guid":{"rendered":"http:\/\/pat.eu\/?p=10210\/"},"modified":"2019-10-31T14:28:01","modified_gmt":"2019-10-31T13:28:01","slug":"pat-listed-in-gartner-report-market-guide-for-virtual-customer-assistants","status":"publish","type":"post","link":"https:\/\/pat.eu\/en\/2017\/pat-listed-in-gartner-report-market-guide-for-virtual-customer-assistants\/","title":{"rendered":"Pat listed in the new Gartner report \u201cMarket Guide for Virtual Customer Assistants\u201d"},"content":{"rendered":"

PAT Group has been listed in the Gartner report \u201cMarket Guide for Virtual Customer Assistants<\/strong><\/a>\u201d published the 7th December 2017 as one of 28 world representative vendors for \u201cVirtual Customer Assistants\u201d.<\/strong><\/p>\n

According to Gartner \u201cA virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions<\/strong>. But VCAs\u00a0are not just a single technology:\u00a0they have developed on the back of foundational technologies, capabilities and market factors.\u00a0 The market for VCAs is steadily growing as organizations continue to implement them for handling customer requests on websites, mobile apps, consumer messaging apps and social networks. The advantages of automated self-service \u2014 together with the continuously refined ability to escalate to a human agent in complex situations \u2014 has convinced more than 50% of organizations to invest in these solutions for customer service<\/em>.\u201d<\/p>\n

As Gartner said in its “Strategic Planning Assumption<\/strong>“:\u00a0By 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017.<\/em><\/p>\n

PAT has been acknowledged by Gartner for its Virtual Customer Assistant solution called Engagent<\/a>, as one of 28 representative vendors in the world.<\/h3>\n

\u201cWe are very proud to be acknowledged, for the second year, by Gartner as a representative vendor in the Virtual Customer Assistant market<\/em>\u201d said Patrizio Bof, CEO of PAT Group.<\/strong> \u201cWe are constantly working in the development and evolution of our Customer Care, multichannel and proactive solutions. We believe this mention by Gartner is proof of our dedication and innovation that we are transmitting day by day to our solutions<\/em>\u201d concludes Bof.<\/p>\n

 <\/p>\n

GARTNER DISCLAIMER
\nGARTNER DOES NOT ENDORSE ANY VENDOR, PRODUCT OR SERVICE DEPICTED IN ITS RESEARCH PUBLICATIONS, AND DOES NOT ADVICE TECHNOLOGY USERS TO SELECT ONLY THOSE VENDORS WITH THE HIGHEST RATINGS OR OTHER DESIGNATION. GARTNER RESEARCH PUBLICATIONS CONSIST OF THE OPINIONS OF GARTNER\u2019S RESEARCH ORGANIZATION AND SHOULD NOT BE CONSTRUED AS STATEMENTS OF FACT. GARTNER DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO THIS RESEARCH, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.<\/h5>\n","protected":false},"excerpt":{"rendered":"

PAT Group has been listed in the Gartner report \u201cMarket Guide for Virtual Customer Assistants\u201d published the 7th December 2017 as one of 28 world representative vendors for \u201cVirtual Customer Assistants\u201d. According to Gartner \u201cA virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[108],"tags":[439,515,398],"yoast_head":"\nPat listed in Gartner report \u201cMarket Guide for Virtual Customer Assistants\u201d<\/title>\n<meta name=\"description\" content=\"PAT has been acknowledged by Gartner for its Virtual Customer Assistant solution, Engagent, as one of 28 representative vendors in the world.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/2017\/pat-listed-in-gartner-report-market-guide-for-virtual-customer-assistants\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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