{"id":8247,"date":"2017-01-14T17:47:49","date_gmt":"2017-01-14T16:47:49","guid":{"rendered":"\/solutions\/customer-care\/support-analysis\/"},"modified":"2017-03-28T11:41:05","modified_gmt":"2017-03-28T09:41:05","slug":"support-analysis","status":"publish","type":"page","link":"https:\/\/pat.eu\/en\/solutions\/customer-care\/support-analysis\/","title":{"rendered":"Support Analysis"},"content":{"rendered":"<div id=\"pl-8247\"  class=\"panel-layout\" ><div id=\"pg-8247-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Supervising and controlling performance in customer service provision offers useful indicators on professionalism and attention dedicated to Customer Care. <strong>Support analysis<\/strong> measures and examines support operations, verifying target achievement in terms of quality, and consequently customer satisfaction.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-8247-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-1-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"1\" >\t\t\t<div class=\"textwidget\"><div class=\"sa-separator\"><\/div><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-8247-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Through the support analysis functionality, <a href=\"\/en\/products\/infinitecrm\/\">InfiniteCRM<\/a> monitors and analyses key Customer Care indicators. Carry out detailed analyses on ticket status, problem types and their frequency, resolution timescales, Customer Satisfaction levels, and productivity of customer support resources.<\/p>\n<p><a href=\"\/en\/products\/infinitecrm\/\">InfiniteCRM<\/a> displays and measures support performance indicators, allowing you to identify successful operations as well as aspects requiring improvement and critical issues that need to be managed.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-8247-2-1\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-2-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-17bc2272b535-8247\"\n\t\t\t\n\t\t>\n\n<div class=\"sow-image-container\">\n\t\t<img src=\"https:\/\/pat.eu\/wp-content\/uploads\/support-analysis.png\" width=\"514\" height=\"374\" srcset=\"https:\/\/pat.eu\/wp-content\/uploads\/support-analysis.png 514w, https:\/\/pat.eu\/wp-content\/uploads\/support-analysis-300x218.png 300w\" sizes=\"(max-width: 514px) 100vw, 514px\" title=\"support analysis\" alt=\"support analysis crm\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><div id=\"pg-8247-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-3-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"4\" >\t\t\t<div class=\"textwidget\"><div class=\"sa-separator\"><\/div><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-8247-4\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"m-icons m-icon-check panel-widget-style panel-widget-style-for-8247-4-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Keep the performance levels of your Customer Care services under regular control.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-8247-4-1\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-4-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"m-icons m-icon-check panel-widget-style panel-widget-style-for-8247-4-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>The better you are informed on support performance, the more opportunities you have to improve it.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-8247-5\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-5-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"7\" >\t\t\t<div class=\"textwidget\"><div class=\"sa-separator\"><\/div><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-8247-6\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8247-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8247-6-0-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"popmake-request-demo-infinitecrm panel-widget-style panel-widget-style-for-8247-6-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-flat-17f0d3787447-8247\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"#\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tREQUEST A DEMO OF INFINITECRM\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Supervising and controlling performance in customer service provision offers useful indicators on professionalism and attention dedicated to Customer Care. Support analysis measures and examines support operations, verifying target achievement in terms of quality, and consequently customer satisfaction.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":7620,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Analysis - Pat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/solutions\/customer-care\/support-analysis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Analysis - Pat\" \/>\n<meta property=\"og:description\" content=\"Supervising and controlling performance in customer service provision offers useful indicators on professionalism and attention dedicated to Customer Care. 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