Pat listed by Gartner as a representative vendor in Market Guide for Virtual Customer Assistants

PAT has been listed in the Gartner reportMarket Guide for Virtual Customer Assistants” published the 23rd November 2016 as a one of the 18 world representative vendors for “Virtual Customer Assistants”.

According to Gartner “VCA vendors are raising awareness of, as well as the technical competence for, using VCAs as a practical tool with which to engage customers. Many vendors are transiting their VCAs from responding to questions for which answers can be found in structured content libraries, to state of the art technologies that analyze the characteristics of the individual, use machine-learning techniques, provide contextual and personalized responses, and even trigger actions on the customer’s behalf.

According to Gartner, “A great VCA offers more than just information. It should enrich the customer experience, assist the customer throughout the online interaction and allow for processing transactions on behalf of the customer. Organizations report — after implementing a VCA — a reduction of up to 70% in call, chat and/or email inquiries. They also report increased customer satisfaction and a 33% saving per voice engagement.

PAT has been acknowledged by Gartner for its Virtual Customer Assistant solution called Engagent, as one of the 18 representative vendors in the world.

We are very proud to be acknowledged by Gartner as a representative vendor in the Virtual Assistant” said Patrizio Bof, CEO of PAT Group. “To be present with two technologic solutions in a shortlist of 20 world vendors and as the only Italian vendor is one of the most exiting recognition we can get; we are constantly working in the development and evolution of our Customer Care, multichannel and proactive solutions. We believe this mention by Gartner is proof of our dedication and innovation that we are transmitting day by day to our solutions” concludes Bof.

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